Professional ethics Code of Shanghai Port Police Offices

Office Environment
1. Keep the office area clean and tidy.
2. Make sure that stationeries and files are in order.
3. Service guidelines, procedures, systems and charges and time should be made to known to the public. Reveal the contact ways to the leaders and establish complaint letter-boxes and notebooks to the public.
4. Dress properly and behaved.
5. Use procedural and polite languages in reception and Mandarin for greeting.
6. Well behaved and energetic prepared in performance and not absent-minded.

Work Disciplines
1. Be strict with the work time and patrol schedule, Be on the job position and not involve in irrelevant tasks.
2. Execute jurisdiction fairly and justly and avoid to abuse managerial decision-making powers.
3. Be honest and fair, be free from bribery and be free from any invitations aimed to influence the decision-making.
4. Be diplomatic in solving troubles and avoid the violent conflicts with clients.

Service Quality
1. Answer and reply all the questions asked and offer help whenever needed. Be familiar with the stipulations and law provisions and unravel the puzzles whenever aroused and provide around-the-clock service and serve heartedly
2. Answer all the police calls and help to meet the urgent need for police. Safeguard the life and property of citizens
3. Turn lights green when emergencies come and offer special treatment scheme for exceptions and provide convenience for the citizen.

Shanghai Port Police Administration Bureau